Pareto Printers
The Pareto Principle is at play in so many sectors: mathematics, business, economics, and software development, just to name a few. This formula has been linked to Vilfredo Pareto, an Italian economist. In the early 1900s, he observed that 80% of the land in Italy was owned by 20% of the people. The Pareto Principle is also known as the 80/20 rule. That’s because, in much of life, it has been observed that 80% of the effects come from 20% of the causes.
For example, Microsoft has observed that if they fix the top 20% of the bugs in a software package, 80% of the problems, crashes, and complaints go away. In business, many have observed that 80% of a company’s sales come from 20% of the customer base. In an organizational dynamics setting, a manager may spend 80% of his or her time resolving issues involving 20% of the personnel.
In recent weeks, I have observed a mutation in the computer repair business that I call (more…)
